Find quick answers about Golden Net services, installation, billing, and technical support.
Golden Net is a premium Internet Service Provider (ISP) brand under the Green Emperor Group (GEG). We provide high-speed, reliable fiber-to-the-home (FTTH) and dedicated business solutions across Yangon.
Unlike shared networks, we provide a direct fiber connection to your premises. Backed by GEG’s corporate infrastructure, we offer 2026-standard stability, same-day installation, and 100% local, human-led technical support.
We are rapidly expanding. Currently, we have full coverage in major Yangon townships including Hlaing, Bahan, Kamayut, and Latha. You can check specific availability for your street via our [Coverage Map].
We pride ourselves on speed. Once your application is confirmed, our technical team typically completes the installation within 24 hours.
Our standard installation fee is 32,000 Ks. However, we offer Free Installation if you choose to pay 6 months or 1 year in advance. We also offer flexible installment plans for the setup fee.
No. As part of your subscription, we provide a high-performance Dual-Band Wi-Fi 6 router optimized for our fiber network.
Yes! You can upgrade your plan at any time through the Golden Net Self-Service App or by calling our hotline. Upgrades are usually processed instantly.
We offer several convenient payment methods:
• Digital Wallets: KPay, WavePay, and AYA Pay.
• Mobile App: Direct payment via the Golden Net App.
• In-Person: At our Head Office or any authorized GEG collection point.
Yes. All Golden Net Home and Business packages come with truly unlimited data. We do not have data caps or “Fair Usage Policy” (FUP) throttling that slows you down at the end of the month.
1. Restart your router (unplug for 30 seconds and plug back in). 2. Check the “LOS” light on your device; if it’s red, there may be a fiber break. 3. Check the Golden Net App for maintenance notifications in your area. 4. If the issue persists, contact our 24/7 hotline at 01-XXX-XXX.
Static IPs are available as an add-on for our Business Solutions tier. This is ideal for customers running servers, CCTV systems, or secure remote office connections.
Since we use Fiber-to-the-Home, the signal remains active. However, your home router needs power to broadcast Wi-Fi. We recommend using a Mini-UPS (CPE Battery, to keep your internet running for 4–8 hours during blackouts.